Where The Heart Is...
Category press release
It was 2018, and if you had asked us back then what was missing in real estate, we'd have given you a surprising answer: heart. That's why The Agency was born-out of a belief that real estate shouldn't just be about transactions; it should be about relationships, stories, and real people. Kyle Leigh and Simony Santos knew there had to be a better way to connect people with the homes they were meant to live in. And that's why they took the leap.
But here's the twist: it wasn't easy. Starting a new kind of agency in an industry entrenched in old methods felt like swimming upstream. Traditional real estate was all about properties and numbers, but we saw something different. We wanted to build an agency that was about people first, because selling or buying a home is an emotional journey, not just a financial one. Our mission was to put the person back into the process.
"We started The Agency because we believed there was a better way to serve clients, and put our clients' best interests above all else," says Kyle Leigh, Founder and Director. "Real estate isn't just business, it's personal."
From the beginning, we committed ourselves to making the process personal. No more faceless interactions, no more cold, transactional exchanges. At The Agency, every buyer, every seller, and every home is unique. When you're selling, it's not just a building; it's your history, your memories. We make sure your home tells its story - and shines through our bespoke, boutique service.
"When someone is selling their home, they're letting go of more than just bricks and mortar," adds Simony Santos, Co-Founder. "They're moving on from a part of their life, and that's why we take such care with every client. Your home is the hero in our story, and we make sure it's represented in the best way possible."
Since our inception, we've built a reputation for going beyond the traditional. For buyers, this means having one agent who guides you through the entire process-from your first viewing to the moment you receive your keys. For sellers, it's about telling the story of your home, ensuring that it takes centre stage through our personalised service.
At the core of The Agency is a belief that good people make the best agents. We've built a team that's driven by honesty, integrity, and a genuine love for what they do.
Over the past six years, we've nurtured long-lasting relationships with our clients and partners because, for us, success is about more than sales-it's about trust. We value transparency in every interaction and pride ourselves on being available to our clients whenever they need us, whether it's for advice, reassurance, or just a friendly chat.
And now, with our new tagline, 'Where the heart is...,' we're reaffirming everything we've stood for since day one. It's more than just a slogan; it's a reflection of our mission-to help people find homes filled with love, memories, and belonging.
Kyle sums it up perfectly: "For us, it's never been about just selling properties. It's about helping people find a home that fits their life, dreams, and future. Real estate is about heart, and that's why we do what we do."
We've always believed that the experience matters. Experience the difference with The Agency. Whether you're selling a home filled with memories or searching for the place where your heart belongs, we're here to make sure the journey is personal, seamless, and unforgettable. With us, it's property made personal.
Author: The Agency Property Group
